We are Hiring! - Four Positions - University of Dundee

英中贸易协会英中贸易协会

In conjunction with our member organisation, University of Dundee, CBBC is currently looking to recruit candidates for the following positions, which will be based in Beijing, Shanghai or Guangzhou.

1. Admissions Assistant – Beijing

2. Strategic Partnerships Manager China – Shanghai

3. Recruitment Officer – Shanghai

4. Recruitment Officer – Guangzhou

Our core mission at the University of Dundee is to transform lives, locally and globally, through the creation, sharing and application of knowledge.

We are doing that in all sorts of ways. The teaching we offer forms part of a student experience that is consistently rated among the best in the UK and is producing graduates who are ready to help solve real-world problems and become future leaders across society.

We carry out research that has a real impact on people’s lives, here in Scotland and around the world. We are focused on shaping the future through innovative design, promoting the sustainable use of global resources, and improving social, physical and cultural wellbeing.

The University of Dundee has a global reputation for excellence, and we are ranked in the Times Higher Education Top 250 World Universities and placed 30th in the world in the 2020 Times Higher Education Golden Age University Rankings. We place great importance on student satisfaction and are in the UK’s top 10 in the 2019 National Student Survey and were voted University of the Year for Student Experience by The Times/Sunday Times Good University Guide 2020. Over 95% of our graduates are employed, or in further study, within six months of graduation and we were awarded the highest gold award in the 2018 Teaching Excellence Framework.

More information can be found at www.dundee.ac.uk

Position 1

Admissions Assistant – University of Dundee, Beijing

Location: Beijing

Package: Competitive salary range between RMB 10,000 – RMB 12,000 /month based on matched qualification and experiences

The Role

The postholder will be responsible for for supporting the delivery of an effective, accurate and customer-focused service throughout the applicant journey from application to matriculation. The postholder is responsible for providing high levels of customer service through timely, accurate, customer-centric responses to enquiries from applicants and other external stakeholders across a number of different channels (by phone, email, social media, online, in person etc.), supporting our ambitions to deliver a best-in-class applicant experience. The role will also involve providing administrative support to the Admissions and Applicant Experience team, including: running reports; maintaining and updating applicant records; processing applications and contributing to reviews of admissions policies and entry requirements.

Main Responsibilities

To provide excellent customer service to all external stakeholders (in particular applicants, teachers, partners and agents), and provide timely, accurate and customer-focussed responses to enquiries across number of different channels (by phone, email, social media, online, in person etc.)
To provide excellent customer service to all internal stakeholders (Admissions tutors, school administrative staff, IALs and staff across External Relations), and provide timely, accurate and customer-focused responses to enquiries across number of different channels (by phone, email, social media, online, in person, Teams etc.)
To undertake duties with meticulous attention to detail
To maintain appropriate databases throughout the admissions and recruitment cycle, including qualifications and scholarship databases
To accurately input data to the Student Management System and other databases
To check application forms for non-standard qualifications, disabilities, fraud etc. in line with Admissions policies
To accurately update and record decisions, scholarships, check qualifications and documents and update applicant records
To provide operational support in the receipt and processing of UCAS and Direct applications
To ensure that service levels are at the highest professional level to ensure customer satisfaction
To provide regular statistical updates on progress of applications throughout the recruitment cycle and assist with the post-application evaluation
To keep up-to-date with current admissions policies and other factors which may affect recruitment/conversion
To support the processing of in-country offers
To ensure all partner applications are identified at point of application, and provide statistical reports on the progress of these applications

Essential Criteria

Graduate, preferably from a UK University
At least 2-3 years' work experience in a customer-facing environment
Experience of processing complex and sensitive information quickly and accurately
Ability to work independently, taking a proactive approach, with minimal supervision.
Strong attention to detail
Excellent communication and presentation skills.
Self-motivated with the ability to manage demanding workloads, meet deadlines and the capacity to resolve issues with limited assistance.
Demonstrable knowledge of the UK, especially the UK’s Higher Education sector.
Understanding of the general principles of the Studet Route visa regulations.
Knowledge of the Chinese Higher Education system.
Significant administrative experience including the use of IT.
Goal orientated and highly motivated with a flexible approach to work.
Experience of handling customer enquiries in a professional manner
Excellent oral and written skills in both English (at least IELTS 7.0, or equivalent) and Mandarin (HSK 6.5).

Desirable Criteria

Experience of a student record system
Prior experience of HE Admissions
A basic understanding of different needs of applicants how to manage expectations appropriately.

The role holder will report administratively to the University of Dundee’s China Recruitment Manger in Beijing, and functionally will report to and be supported by University of Dundee in the UK.

Benefits and Conditions of Employment

CBBC offer competitive packages which include basic gross salary, social insurance (CBBC cover both employee and company contributions), medical insurance, and generous leave entitlement.

The gross annual package for this position is RMB130K– RMB156K with annual pro rata leave entitlement of 22-days for Chinese nationals.

Interested candidates are invited to send a letter explaining how your personality and experience meet our requirements and an indication of your current salary and expected salary together with detailed CV to the following email address: CBBCHR@cbbc.org.cn. Please use “University of Dundee BJ – Candidate Name” as the subject of the email.

We regret that only short listed candidates will be notified and that applicants who fail to provide a cover letter and use wrong subject of email will not be considered.

The closing date for applications is 19th January 2021.

Telephone enquiries and personal visits will NOT be accepted.

Position 2

Strategic Partnerships Manager China – University of Dundee, China

Location: Shagnhai

Package: Competitive salary range between RMB 16,000 – RMB 18,000 /month based on matched qualification and experiences

The Role

The University of Dundee (UoD) Global Partnerships Office (GP) plays a key role in the implementation of the International Strategy of the University and supports the Vice Principal, International and the academic Schools in the development of partnerships that primarily focus on learning and teaching collaborations but will also include broader development of the partnership to include research and staff exchange. GP provides support for a range of partnerships and projects including, pathways, articulations, joint awards, double degrees and offshore delivery of degree programmes.

We expect to have three major strategic partnerships active in China from late 2020 onwards, which at their peak will involve teaching over 1500 students. To ensure successful recruitment, relationship management, quality and contractual compliance on these major partnerships the University is looking to recruit staff in China to facilitate and co-ordinate this activity. We also wish to explore additional income generating opportunities.

We are seeking an experienced and self-motivated individual for the post of Strategic Partnership Manager China to join the team. Reporting to the Director of the Global Partnerships Office and working closely with Legal, Quality Assurance & Standards, Recruitment & Admissions and External Relations teams you will be a key professional services link to our strategic partners. You will be responsible for enhancing the relationship between the UoD and its partners ensuring a win / win approach.

Principal Accountabilities

To manage and support the development of strategic partnership activity in China, in accordance with the UoD Internationalisation Strategy.
To work with the Director of the Global Partnerships Office, the Director of Quality and Academic Standards and the Director of Legal to ensure that partnerships meet UoD governance, quality assurance, compliance and contractual requirements.
To act as liaison for UoD Professional Services and academic Schools with strategic partner institutions.
To maintain and develop excellent working relationships and effective communication channels with UoD Professional Services, academic Schools and strategic partner institutions.
To update knowledge and understanding of the UK higher education landscape and legislation as they relate to partnership activity through working closely with colleagues in Professional Services and academic Schools.
To maintain an understanding of the Chinese higher education landscape and provide recommendations on models of partnership working.
To represent UoD on partnership activities, such as governance, oversight and marketing events.
To assist in the development and implementation of project plans for strategic partnerships in China.
To manage the Partnership Agreements with strategic partner institutions including:

work with GP to follow up with our partners to identify actions required to maximise the relationship;
agree, plan and support implementation of identified actions;
undertake visits to the partner;
arrange and provide support for Professional Services and to the partner;
provide advice on development of the relationship and communication with the partner;
support the review of the partnership by both the UoD and the partner institution to ensure it is sustainable;
ensure that partnership records are maintained.

Based on market intelligence gathered during the course of the core duties, to identify areas for potential future strategic partnership development.
To work with GP on the preparation of business cases to assess development opportunities for strategic partnerships.
To work with GP and Legal to co-ordinate due diligence and risk assessment processes as appropriate in assessing any new partnerships.
To work with GP and Legal on negotiation of partnership agreements.
To implement and manage the UoD’s Policies and Procedures as described in the International Collaborations Toolkit.
To have a strong awareness of Institutional policy and KPIs and ensure that both are considered and implemented throughout the development of all partnership activity.
Monitor best practice in the UoD, strategic partner- and competitor-institutions and work with colleagues to ensure that the UoD continuously learns from best practice.
To undertake any additional relevant duties as determined by the Director of the Global Partnerships Office.

The duties of the post outlined above are not exhaustive and the post-holder will be expected to be co-operative and flexible, undertaking such other duties as may reasonably be required of a member of staff in the UoD.

These duties will be subject to review in line with the changing requirements of the Global Partnerships Office and the UoD, and with the development needs of the post-holder as identified through the OSAR process.

Internal and External Relationships:

Work extensively with other teams in Professional Services including Legal, Quality Assurance, External Relations, Registry and the International Office
Work with key staff from academic schools involved in the development and implementation of strategic partnerships
Work closely with international offices and academic schools at strategic partner institutions
Maintain network of external contacts at other universities, British Council and other relevant organisations

Initiative and Problem solving:

Use experience to apply skills creatively to solve problems and reach mutually beneficial outcomes to partnership agreements
Demonstrate effective inter-personal skills to manage priorities and communications with external and internal stakeholders with competing demands in dynamic situations.
Identify areas for service improvement

Service and Quality Standards:

Ensure that professional and/or quality service standards are maintained within area of activity
Review outputs / results over time in area of responsibility and make recommendations for improving service delivery

Analysis:

Ability to clearly and accurately interpret data and trends, sourcing and critically analysing data to support business cases and review of partnerships

Planning and Organising:

Plan and manage the workload and projects to ensure that they are completed to the required standard
Plan and manage partner visits
Planning and operational implementation of the UoD’s strategy as it relates to partnership development

Skills & Qualifications

Qualifications, Knowledge and Experience:

Essential

Degree level qualification, and / or appropriate experience
Experience of working in the education sector in China (5 years minimum)
Experience in partnership development and negotiating and managing partnership agreements, including legal, quality assurance and compliance aspects
Ability to plan and manage projects, coordinating multiple priorities and meet deadlines
Administrative self-sufficiency with good IT skills (Word, Excel, PowerPoint and online teaching system such as blackboard, etc.)
Professional credibility, excellent inter-personal skills and the ability to develop good working relations with internal and external contacts.
A strong team player with the ability to work within multi-functional teams in support of business objectives
Understanding of the higher education priorities in China

Desirable

Knowledge of the UK education sector

Skills, Abilities and Competencies:

Essential

Excellent written and oral communication skills, and the ability to communicate with a range of audiences
Ability to analyse and clearly communicate complex information
Excellent written, oral and presentation skills
Excellent project management skills– organised, effective and able to manage multiple projects work within tight timescales, whilst maintaining high standards
Fluency in English and Mandarin
Ability to work under own initiative
Ability to plan and organise under pressure to tight deadlines
Proven skills at building positive relationships
Excellent relationship building and people management skills, confident and experienced in working in a wide range of situations and with people at all levels with a strong sense of sensitivity and diplomacy
Flexibility and adaptability in approach to work, able to work with minimal supervision and plan/prioritise as part of a team and independently
A keen sense of attention to detail
Ability to work with a customer focus
Willingness to work outside usual office hours, to undertake frequent travel and spend periods away from home as required

The role holder will report administratively to CBBC’s office managers in Shanghai, and functionally will report to and be supported by University of Dundee in the UK.

Benefits and Conditions of Employment

CBBC offer competitive packages which include basic gross salary, social insurance (CBBC cover both employee and company contributions), medical insurance, and generous leave entitlement.

The gross annual package for this position is RMB208K– RMB234K with annual pro rata leave entitlement of 22-days for Chinese nationals.

Interested candidates are invited to send a letter explaining how your personality and experience meet our requirements and an indication of your current salary and expected salary together with detailed CV to the following email address: CBBCLPHR@cbbc.org.cn. Please use “Partnership Manager UoD SH – Candidate Name” as the subject of the email.

We regret that only short listed candidates will be notified and that applicants who fail to provide a cover letter and use wrong subject of email will not be considered.

The closing date for applications is 17th January 2021.

Telephone enquiries and personal visits will NOT be accepted.

Position 3

Recruitment Officer – University of Dundee, Shanghai

Location: Shanghai

Package: Competitive salary range between RMB 11,000 – RMB 14,000 /month based on matched qualification and experiences

The Role

The post - holder will be responsible for identifying, delivering and monitoring student recruitment opportunities through the development and implementation of a recruitment plan for target audiences in China; raising the profile of the University of Dundee and successfully helping to achieve the outcomes that advance the University’s international strategy. The post will include attending student recruitment events throughout China and enhancing the existing network of agents in the region.

Main Responsibilities

Organise and undertake recruitment visits across China primarily, SARs and other East Asian countries as and when required. This will include representing the University at exhibitions, educational institutions, pre-departure briefings and conversion events, and with agents and local partners.
Provide high quality market intelligence enabling the identification of new opportunities to optimise international student recruitment. Liaise with Senior International Officer and Student Recruitment Manager in relation to the development and implementation of the international student recruitment strategy. This should include but not limited to information on application trends, programme development and market conditions.
Working closely with Oxford International Education Group to support and promote International College Dundee.
Develop relationships with key International Schools across China and other countries in East Asia as and when required.
Relationship management of the university’s network of agent representatives in China. This would include developing strong and professional relationships with agents by doing regular office visits and delivering regular agent training.
Answering enquiries from agents and students and to support university applications in a professional and timely manner
Working closely with Dundee based staff, specifically Admission on keeping up to date with individual applications but also changes to procedures and policies.
Identifying new opportunities for the University to promote its programmes.
Provide effective and efficient advice to prospective international students on their application to Dundee.
Provide excellent support and advice to Dundee-based colleagues and academic staff planning trips to China to ensure maximum impact. This would include but not limited to; building schedules, booking appointments, suggesting hotels, and anything else linked with planning trips.
Provide on the ground support of Academics Abroad activities. Specific support for the Academic Regional Lead, Senior International Officer and Student Recruitment Manager for planning and implementing plans for project led trips with specific focus and post trip analysis and actions.
Monitor and manage budgetary spend in accordance with the universities set annual budget for travel and subsistence.
Work with wider UoD China team to ensure a strong team working relationship and develop learning and skills across shared goals.

Essential Criteria

Graduate, preferably from a UK University (University of Dundee particularly desired).
At least 2-3 years' work experience in a relevant environment.
Experience in recruitment of Chinese students for UK-based higher education programmes (strongly preferred).
Ability to work independently, taking a proactive approach, with minimal supervision.
Excellent communication and presentation skills.
Self-motivated with the ability to manage demanding workloads, meet deadlines and the capacity to resolve issues with limited assistance.
Demonstrable knowledge of the UK, especially the UK’s Higher Education sector.
Understanding of the general principles of the Tier 4 General student visa regulations.
Knowledge of the Chinese Higher Education system.
Significant administrative experience including the use of IT.
Goal orientated and highly motivated with a flexible approach to work.
Able to travel both within China and overseas and to work non-standard hours when required.
Excellent oral and written skills in both English (at least IELTS 7.0, or equivalent) and Mandarin (HSK 6.5).

Desirable Criteria

Relevant professional qualification
Graduate of University of Dundee
Experience of working in University student recruitment
Familiarity with Scotland and Scottish Higher Education

The role holder will report administratively to CBBC’s office managers in Shanghai, and functionally will report to and be supported by University of Dundee in the UK.

Benefits and Conditions of Employment

CBBC offer competitive packages which include basic gross salary, social insurance (CBBC cover both employee and company contributions), medical insurance, and generous leave entitlement.

The gross annual package for this position is RMB143K– RMB182K with annual pro rata leave entitlement of 22-days for Chinese nationals.

Interested candidates are invited to send a letter explaining how your personality and experience meet our requirements and an indication of your current salary and expected salary together with detailed CV to the following email address: CBBCLPHR@cbbc.org.cn. Please use “University of Dundee SH – Candidate Name” as the subject of the email.

We regret that only short listed candidates will be notified and that applicants who fail to provide a cover letter and use wrong subject of email will not be considered.

The closing date for applications is 17th January 2021.

Telephone enquiries and personal visits will NOT be accepted.

Position 4

Recruitment Officer – University of Dundee, Guangzhou

Location: Guangzhou

Package: Competitive salary range between RMB 10,000 – RMB 12,000 /month based on matched qualification and experiences

The Role

Main Responsibilities

Organise and undertake recruitment visits across China primarily, SARs and other East Asian countries as and when required. This will include representing the University at exhibitions, educational institutions, pre-departure briefings and conversion events, and with agents and local partners.
Provide high quality market intelligence enabling the identification of new opportunities to optimise international student recruitment. Liaise with the Senior International Officer and Student Recruitment Manager in relation to the development and implementation of the international student recruitment strategy. This should include but not limited to information on application trends, programme development and market conditions.
Working closely with Oxford International Education Group to support and promote International College Dundee.
Develop relationships with key International Schools across China and other countries in East Asia as and when required.
Relationship management of the university’s network of agent representatives in China. This would include developing strong and professional relationships with agents by doing regular office visits and delivering regular agent training.
Answering enquiries from agents and students and to support university applications in a professional and timely manner
Working closely with Dundee based staff, specifically Admissions on keeping up to date with individual applications but also changes to policies and procedures.
Identifying new opportunities for the University to promote its programmes.
Provide effective and efficient advice to prospective international students on their application to Dundee.
Provide excellent support and advice to Dundee-based colleagues and academic staff planning trips to China to ensure maximum impact. This would include but not limited to; building schedules, booking appointments, suggesting hotels, and anything else linked with planning trips.
Provide on the ground support of Academics Abroad activities. Specific support for the Academic Regional Lead, Senior International Officer and Student Recruitment Manager for planning and implementing plans for specific projects and activity.
Monitor and manage budgetary spend in accordance with the university annual budget for travel and subsistence.
Work with the wider UoD China team to ensure a strong team working relationship and to develop skills to achieve shared goals.

Essential Criteria

Graduate, preferably from a UK University (University of Dundee particularly desired).
At least 2-3 years' work experience in a relevant environment.
Experience in recruitment of Chinese students for UK-based higher education programmes (strongly preferred).
Ability to work independently, taking a proactive approach, with minimal supervision.
Excellent communication and presentation skills.
Self-motivated with the ability to manage demanding workloads, meet deadlines and the capacity to resolve issues with limited assistance.
Demonstrable knowledge of the UK, especially the UK’s Higher Education sector.
Understanding of the general principles of the Tier 4 General student visa regulations.
Knowledge of the Chinese Higher Education system.
Significant administrative experience including the use of IT.
Goal orientated and highly motivated with a flexible approach to work.
Able to travel both within China and overseas and to work non-standard hours when required.
Excellent oral and written skills in both English (at least IELTS 7.0, or equivalent) and Mandarin (HSK 6.5).

Desirable Criteria

Relevant professional qualification
Graduate of University of Dundee
Experience of working in University student recruitment
Familiarity with Scotland and Scottish Higher Education

The role holder will report administratively to CBBC’s office managers in Guangzhou, and functionally will report to and be supported by University of Dundee in the UK.

Benefits and Conditions of Employment

CBBC offer competitive packages which include basic gross salary, social insurance (CBBC cover both employee and company contributions), medical insurance, and generous leave entitlement.

The gross annual package for this position is RMB130K– RMB156K with annual pro rata leave entitlement of 22-days for Chinese nationals.

Interested candidates are invited to send a letter explaining how your personality and experience meet our requirements and an indication of your current salary and expected salary together with detailed CV to the following email address: CBBCHR@cbbc.org.cn. Please use “University of Dundee GZ – Candidate Name” as the subject of the email.

We regret that only short listed candidates will be notified and that applicants who fail to provide a cover letter and use wrong subject of email will not be considered.

The closing date for applications is 27th December 2020.

Telephone enquiries and personal visits will NOT be accepted.

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